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Privacy Policy

Welcome to Duelbitss (“Duelbitss,” “we,” “us,” or “our”), accessible at https://duelbitss.org/ (the “Website”).

We are committed to protecting your privacy and handling your personal information in a transparent, secure, and lawful manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or use our Website, create an account, participate in gaming activities, use payment services, contact support, or otherwise interact with us.

This Privacy Policy is intended for users located in Canada and is designed to support compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

This Website is operated by:

Support Email: support@duelbitss.org
Website: https://duelbitss.org/

If you have questions about this Privacy Policy or how we process your personal information, please contact us using the details above.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

  • the Website;
  • user registration and account management;
  • deposits, withdrawals, and payment processing;
  • identity verification and compliance checks;
  • customer support communications;
  • responsible gaming and fraud prevention systems;
  • marketing communications;
  • cookies and similar tracking technologies; and
  • any other services, features, content, or applications we provide through the Website.

This Privacy Policy does not apply to third-party websites, apps, or services that may be linked from our Website. We are not responsible for the privacy practices of third parties.

3. Eligibility and Age Restriction

Our services are intended only for individuals who are of legal age to participate in online gambling in their jurisdiction. In Canada, age requirements may vary by province or territory. We do not knowingly collect personal information from minors or permit underage individuals to create accounts or use our services.

If we become aware that personal information has been collected from an underage person, we may suspend or close the relevant account and delete the information as required by applicable law.

4. Personal Information We Collect

We may collect the following categories of personal information:

4.1 Information You Provide Directly

When you register for an account, use our services, or contact us, we may collect:

  • full name;
  • date of birth;
  • residential address;
  • email address;
  • telephone number;
  • username;
  • government-issued identification details;
  • payment and transaction information;
  • account preferences;
  • communications with customer support;
  • information submitted for identity, age, source-of-funds, or security verification.

4.2 Information Collected Automatically

When you use the Website, we may automatically collect technical and usage data, including:

  • IP address;
  • device type;
  • browser type and version;
  • operating system;
  • unique device identifiers;
  • login timestamps;
  • pages visited;
  • actions performed on the Website;
  • referral URLs;
  • approximate geolocation based on IP;
  • cookies and similar tracking data;
  • crash logs and diagnostic data.

4.3 Information from Third Parties

We may collect information from third parties, including:

  • identity verification providers;
  • payment processors;
  • fraud prevention and anti-money laundering screening providers;
  • analytics providers;
  • marketing partners;
  • public databases, watchlists, and sanctions lists;
  • affiliated entities and service providers.

5. How We Use Your Personal Information

We may use your personal information for the following purposes:

5.1 To Provide Our Services

We use your information to:

  • create and manage your account;
  • process deposits and withdrawals;
  • enable gameplay and betting activities;
  • provide customer support;
  • authenticate access to your account;
  • communicate with you about service-related matters.

5.2 To Verify Identity and Eligibility

We use your information to:

  • confirm your identity;
  • verify your age and eligibility;
  • comply with know-your-customer (KYC) requirements;
  • detect duplicate, fraudulent, or restricted accounts;
  • verify geographic eligibility where required.

5.3 To Meet Legal and Regulatory Obligations

We may process your information to comply with applicable legal, regulatory, tax, anti-money laundering (AML), anti-fraud, and responsible gaming obligations.

5.4 To Protect the Website and Users

We may use your information to:

  • prevent fraud, abuse, cheating, collusion, and bonus abuse;
  • investigate suspicious transactions or account activity;
  • enforce our Terms and Conditions;
  • protect our rights, users, staff, and infrastructure.

5.5 To Improve and Personalize the Website

We use data to:

  • analyze user behavior and product performance;
  • improve navigation, features, and user experience;
  • personalize content, offers, and account functionality;
  • troubleshoot technical issues.

5.6 For Marketing and Promotions

Where permitted by law, we may use your information to:

  • send promotional emails, SMS, or push notifications;
  • provide bonuses, promotions, and loyalty offers;
  • conduct surveys and marketing analysis.

You may opt out of marketing communications at any time, subject to legal and operational requirements.

6. Legal Bases for Processing

Depending on the applicable law and the nature of the processing, we process personal information on one or more of the following grounds:

  • your consent;
  • the performance of a contract with you;
  • compliance with legal and regulatory obligations;
  • our legitimate business interests, including fraud prevention, service improvement, security, and operational management;
  • establishment, exercise, or defense of legal claims.

Where consent is required, you may withdraw it at any time, subject to legal or contractual restrictions and reasonable notice.

7. Cookies and Tracking Technologies

We use cookies, pixels, tags, local storage, and similar technologies to operate the Website, improve performance, remember preferences, measure traffic, and support marketing activities.

7.1 Types of Cookies We May Use

  • Strictly Necessary Cookies — required for core website functionality, login, security, and payment processes.
  • Performance and Analytics Cookies — help us understand how users interact with the Website.
  • Functionality Cookies — remember preferences and improve usability.
  • Advertising and Marketing Cookies — used to deliver relevant promotions and measure campaign effectiveness.

7.2 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

If required by applicable law, we will request your consent before placing non-essential cookies on your device.

8. Payment Information

Deposits, withdrawals, and related payment activities may be processed by third-party payment service providers. We may receive transaction confirmations, payment metadata, fraud indicators, and account-related payment information, but we do not necessarily store full payment card details unless required for legitimate operational or legal purposes and handled in accordance with applicable security standards.

We may also use payment information to:

  • process your transactions;
  • prevent chargebacks and fraud;
  • verify account ownership;
  • meet AML and financial compliance obligations.

9. Identity Verification, AML, and Fraud Prevention

Because Duelbitss operates in a regulated or compliance-sensitive environment, we may collect and verify identity documents, proof of address, source-of-funds information, account ownership evidence, selfie verification, and related compliance materials.

We may use automated systems, internal reviews, and third-party providers to identify suspicious activity, prevent money laundering, and enforce our rules. Where required, we may report relevant information to competent authorities, regulators, law enforcement agencies, or financial intelligence units.

10. Responsible Gaming

We may process personal information to support responsible gaming measures, including:

  • age and identity verification;
  • self-exclusion and cooling-off requests;
  • affordability or risk reviews where applicable;
  • detection of problematic gambling patterns;
  • account restrictions for player protection.

Where required by law or policy, we may retain and use certain responsible gaming information even after account closure.

11. Marketing Communications

We may send you service messages and, where lawful, marketing communications about our products, promotions, features, updates, and offers.

You can opt out of promotional communications by:

  • clicking the unsubscribe link in emails;
  • updating your account settings, where available;
  • contacting our support or privacy team.

Even if you opt out of marketing, we may still send you important non-promotional messages related to your account, transactions, security, or legal notices.

12. How We Share Personal Information

We may disclose your personal information to the following categories of recipients where reasonably necessary:

  • payment service providers;
  • identity verification providers;
  • fraud prevention and security vendors;
  • analytics and technology providers;
  • hosting and cloud infrastructure providers;
  • customer support platforms;
  • marketing and CRM providers;
  • professional advisors, including lawyers, auditors, and consultants;
  • affiliated companies within our corporate group;
  • regulators, governmental bodies, law enforcement, courts, or other authorities;
  • purchasers, investors, or successor entities in connection with a merger, acquisition, financing, restructuring, or sale of assets.

We do not sell your personal information in the ordinary commercial sense. However, some forms of data sharing for analytics or advertising may be considered data sharing under certain laws.

13. International Data Transfers

Your personal information may be processed or stored outside your province, territory, or country of residence, including in jurisdictions that may have privacy laws different from those in Canada.

Where we transfer personal information across borders, we take reasonable steps to ensure appropriate safeguards are in place, which may include contractual protections, internal controls, limited-access policies, and security measures designed to protect personal information.

By using the Website, you understand that your personal information may be transferred to and processed in other jurisdictions where it may be subject to lawful access by courts, regulators, law enforcement, or national security authorities.

14. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to:

  • provide our services;
  • maintain business and financial records;
  • comply with legal, tax, AML, regulatory, and audit obligations;
  • prevent fraud and resolve disputes;
  • enforce our agreements.

Retention periods may vary depending on the nature of the data and the legal obligations that apply. When personal information is no longer required, we will delete, anonymize, or securely destroy it, unless continued retention is required or permitted by law.

15. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, and destruction.

These safeguards may include:

  • encryption in transit and, where appropriate, at rest;
  • access controls and authentication procedures;
  • secure hosting environments;
  • internal privacy and security policies;
  • transaction monitoring and fraud controls;
  • staff training and confidentiality measures.

No method of data transmission or storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

16. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • withdraw consent where processing is based on consent;
  • request information about how your personal information has been used or disclosed;
  • request deletion of personal information where applicable;
  • request restriction of certain processing activities;
  • object to certain uses of your personal information;
  • request portability of your information, where applicable;
  • lodge a complaint with a privacy regulator or competent authority.

To exercise your rights, please contact us at: [insert your privacy email]

We may need to verify your identity before processing your request. Certain rights may be limited where we are legally required or permitted to retain or use information, including for security, compliance, fraud prevention, and dispute resolution.

17. Canadian Privacy Rights

If you are located in Canada, we will handle your personal information in accordance with applicable Canadian privacy laws, including PIPEDA and, where applicable, provincial privacy laws.

You may request information about:

  • the existence, use, and disclosure of your personal information;
  • our privacy policies and practices;
  • how to access or correct your personal information;
  • how to make a complaint regarding our privacy practices.

If you are not satisfied with our response to a privacy request or complaint, you may have the right to contact the Office of the Privacy Commissioner of Canada or the relevant provincial privacy authority, as applicable.

18. Third-Party Services and Links

The Website may contain links to third-party websites, software, platforms, or payment services. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to read their privacy policies before submitting personal information.

19. Automated Decision-Making and Profiling

We may use automated tools, scoring systems, and behavioral analysis for purposes such as:

  • fraud detection;
  • payment risk monitoring;
  • bonus abuse prevention;
  • responsible gaming assessment;
  • account security monitoring.

Where legally required, you may request additional information about significant automated decisions affecting you and, where applicable, request human review.

20. Account Closure and Data Deletion

You may request closure of your account by contacting customer support. Closing your account does not necessarily mean that all personal information will be immediately deleted. We may retain certain information as required for legal, regulatory, fraud prevention, accounting, audit, security, and dispute resolution purposes.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, regulation, technology, business operations, or our privacy practices.

When we make material changes, we will post the updated version on the Website and revise the “Effective Date” or “Last Updated” date above. Where required by law, we may provide additional notice or request your consent.

Your continued use of the Website after any update becomes effective constitutes your acknowledgment of the revised Privacy Policy, to the extent permitted by law.

22. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us:

Duelbitss
Website: https://duelbitss.org/
Support Email: support@duelbitss.org