Duelbits Refund Policy
This Refund Policy explains when an order may be cancelled and when on-site credits may qualify for a return. If you want to request a cancellation or refund, review the conditions below before contacting Duelbits support.
Duelbits is operated by Elevated Entertainment Ltd, company number 16101, with its registered office at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros.
Terms Used in This Policy
The following definitions are used throughout this Refund Policy and have the same meaning whether they appear in singular or plural form.
- You: the individual, company or other legal entity accessing or using the Service.
- Company: Duelbits, also referred to as “we”, “us” or “our”.
- Service: the services provided through the Duelbits website.
- Website: Duelbits, available through duelbits.io.
- On-site Credits: credits or funds obtained on Duelbits that may be exchanged for other items of value, including supported digital assets such as Steam Skins or cryptocurrencies.
- Order: a request to exchange on-site credits for other supported items of value through Duelbits.
Cancelling an Order
An eligible Order may be cancelled within 14 days without the need to provide a reason.
The 14-day period begins on the date the on-site credits are received by you or by a third party appointed by you, where applicable.
To exercise your cancellation right, you must clearly inform Duelbits of your decision through the available support channel.
Where a cancellation is accepted, reimbursement will be processed no later than 14 days after Duelbits receives the cancellation notice.
The reimbursement will be made using the same payment method used for the original Order, and no additional refund fee will be charged by Duelbits.
When On-Site Credits Can Be Returned
A return is only available where the applicable conditions are met. In particular, the on-site credits must still be unused.
- The credits must have been obtained within the previous 14 days.
- The credits must not have been used to place any bets.
- The credits must not have been transferred to another user.
- The credits must remain in a condition that allows them to be returned.
If any of these conditions are not met, the return request may be refused.
Credits That Cannot Be Refunded
Certain on-site credits are not eligible for return once they have been used, transferred or combined with other items in a way that prevents them from being separated.
In particular, credits cannot be returned where they have already been exchanged, consumed or otherwise used in connection with activity on the platform.
How Return Requests Are Reviewed
Duelbits may review the status and history of the relevant credits before approving a return. This may include checking when the credits were obtained and whether they have been used, transferred or exchanged.
A return may be declined where the request does not meet the conditions described in this policy.
Returning On-Site Credits
If a return is approved, Duelbits support will provide the necessary instructions for completing the process.
You are responsible for any cost or risk associated with returning the on-site credits unless otherwise required by applicable rules.
Refund Timing
Once an eligible cancellation request has been accepted, the reimbursement will be processed within the period stated in this policy. The time required for the payment to appear may also depend on the original payment method or payment provider.
Responsible Use
Refund rights should not be treated as a way to reverse normal gambling losses. Once on-site credits have been used for betting or transferred, they may no longer qualify for a return under this policy.
Gambling involves financial risk. Use only funds you can afford to lose and make use of responsible gambling tools whenever you need greater control over your activity.